Frequently Asked Questions
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General Questions
Yatra Health is a telemedicine and healthcare navigation service designed specifically for international visitors in Texas. We provide culturally connected healthcare support through video visits, phone consultations, and text-based guidance, helping visitors understand and navigate the U.S. healthcare system.
Yatra Health operates on a membership-based subscription model. Members gain access to telemedicine services—including video and phone consultations—and text-based support with our culturally experienced physicians. If in-person care is needed, we refer members to our network of affiliated clinics across Texas offering discounted rates on services like doctor visits and lab tests. We guide members through the healthcare system, ensuring they feel supported and informed during their stay.
No, Yatra Health is not an emergency service provider. For any life-threatening emergencies, please call 911 or go to the nearest emergency room.
Currently, Yatra Health’s services are only available to members in Texas. We hope to expand in the future to other states.
Membership and Subscription
Membership includes telemedicine services such as video and phone consultations, unlimited text-based support, and access to our network of culturally connected physicians. We provide services such as medication refills, diabetes management, blood pressure management, cholesterol management, and lab orders for blood tests. If an in-person visit is needed, we can refer you to one of our affiliated clinics offering discounted rates.
Yes, you can purchase a Yatra Health membership on behalf of a family member or loved one. Simply sign up using their information to ensure they receive the care and support they need.
If your stay is extended, you can renew your membership to continue accessing Yatra Health services. Contact our support team to discuss options for extending your plan.
Yatra Health memberships include unlimited text-based support. The number of video and phone consultations may vary based on your membership plan. Please check your plan details for specific usage limits.
atra Health can assist with non-emergency health concerns such as mild illnesses, medication refills, diabetes management, blood pressure management, cholesterol management, and lab orders for blood tests. For issues requiring physical examinations or specialized tests, we can refer you to an affiliated clinic.
Telemedicine Services
atra Health can assist with non-emergency health concerns such as mild illnesses, medication refills, diabetes management, blood pressure management, cholesterol management, and lab orders for blood tests. For issues requiring physical examinations or specialized tests, we can refer you to an affiliated clinic.
Yes, our physicians can provide a second opinion for non-emergency health concerns. With experience in both U.S. and international healthcare systems, our doctors offer well-informed guidance.
Yes, we can guide you to a nearby pharmacy in Texas where you can fill your prescriptions, including those provided through our service.
Medications and Prescriptions
Yes, Yatra Health can assist with prescriptions and refills for most medications, as long as they are not controlled substances. Our doctors will evaluate your needs and help you obtain necessary medications during your stay in Texas.
We cannot prescribe controlled substances, which are medications regulated due to their potential for misuse. If such medications are essential, we can guide you to an appropriate clinic for further assistance.
In-Person Care and Affiliated Clinics
If in-person care is necessary, we will refer you to one of our affiliated clinics in Texas, where you can receive discounted rates on services like doctor visits and lab tests.
Our affiliated clinics may have ultrasound facilities available, and Yatra Health members receive discounted rates for these services.
We will provide you with an order for these imaging tests, which can be taken to a radiology center that may offer competitive pricing.
Affiliated clinics are chosen based on their commitment to quality, patient-centered care, and their ability to provide affordable, culturally connected healthcare to our members.
Yes, you may choose your own clinic. However, our affiliated clinics offer discounted rates for Yatra Health members. If you visit a clinic outside our network, standard rates may apply, and you can use your health insurance if accepted.
Affiliated clinics offer a range of services, including doctor visits, lab tests, diagnostic imaging, and some urgent care services.
Culturally Connected Care
Our physicians have experience in both U.S. and international healthcare systems, particularly in countries like India. They understand cultural nuances and healthcare expectations, providing care that respects your background and needs.
Culturally connected care helps ensure clear communication, reduces misunderstandings, and makes patients feel more comfortable discussing their health concerns.
Insurance and Payment
Yatra Health’s subscription services do not require health insurance. However, if you visit an affiliated clinic for in-person care, you may use your health insurance if the clinic accepts it and your plan is in-network.
It depends on your travel insurance policy. Some plans cover telemedicine services or out-of-pocket healthcare expenses. Please contact your travel insurance provider to check if Yatra Health services qualify for reimbursement.
We accept major credit and debit cards. You can securely pay for your membership plan during sign-up on our website.
Privacy and Security
We adhere to strict security and privacy practices to protect your information. We use secure, HIPAA-compliant technology to ensure your medical records, personal data, and communications remain confidential.
We will not share your information without your consent. If you wish to share your medical records with another provider, we will do so only with your permission.
Partnership Opportunities
Clinics interested in partnering with us can visit our Partnership Opportunity tab on our website and complete the inquiry form. Our team will reach out to discuss the partnership in more detail.
Affiliate clinics gain exposure to a new patient base of international visitors needing in-person care. You’ll receive referrals from Yatra Health, and patients may use their insurance if accepted at your facility.
There is no cost to join our affiliate network. We do request that affiliates offer discounted services to our members to support our mission of providing affordable care.
Additional Questions
Our physicians provide guidance on navigating the U.S. healthcare system, helping you understand when and where to seek care, and what to expect during your visit.
Yes, our customer support team is available to assist you with any questions or concerns regarding your membership or services.
Yes, our physicians are culturally sensitive and can communicate effectively with patients who may have limited English proficiency. We strive to make our services accessible to all members.